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Windows Laptop: FAQs & Getting Started

Getting Started With Your Renewed Laptop PC

This guide will help you get set up, connect your devices, and troubleshoot common issues.

Step 1 Unbox It!

Included in your shipment, you should have receive your Laptop and an AC Power Adapter.

Step 2 Charge It!

Before turning your laptop on, the battery MUST be charged. Plug one end of your AC adapter into your laptop and the other into an outlet and elt the laptop sit and harge for at least ONE HOUR before powering it on.

Step 3 Set It Up!

After your laptop has been plugged in and charging for at least one hour, press the power button and boot it up!

Once your screen turns on, follow any prompts and instructions on the screen to set up some of the basic features of the laptop.

Laptop Step 4 Enjoy It!

After plugging in, charging up and following the basic setup instructions, your laptop is ready to go!

If for any reason you have an issue with any of these steps, please contact us right away so we can assist.

Setting up Windows

Follow Windows Setup. Windows will guide you through:

  • Choosing region
  • Connecting to Wi-Fi
  • Signing in or creating a Microsoft account

Setup may take a little time: Your PC may run Windows updates during setup, which can take a while depending on your internet speed. The screen may restart or pause — this is completely normal.

TIP: If you do not remember your Microsoft account password during setup, you can reset it using another device such as a smartphone, tablet, or another computer.

YOU’RE DONE! Your computer is ready to use.

Frequently Asked Questions & Troubleshooting

Browse common questions by category for helpful setup tips, step-by-step guidance, answers to common questions about software, hardware, updates and more.

If you’re powering on for the first time, please remove the power adapter if applicable. Then plug the adapter into the wall first and then insert the dc adapter into the device. Allow to charge for at least 1 hour.

If you’ve had the device and it’s previously been charged, please follow the directions in Step A. Once sufficiently charged, hold the power key for 10 seconds to execute a hard reboot.

Please ensure that the device is through the “Out of Box Experience” setup and all updates are completed.

By design, in order to scroll, you will need to use 2 fingers. Manufacturers made this change after complaints that a slight touch on the pad would move the page around.

A system (Windows) update provides the necessary upgrades to functions as it pertains to the operating software such as Windows.

A BIOS update provides the necessary manufacturing updates for your device’s functionality, such as the keyboard, touchscreen etc.

All of our machines are loaded with a default level of Windows updates. However, Windows will need to install any additional updates released afterwards. Never turn your machine off in the middle of installing updates! This will corrupt your Windows installation.

Using a Microsoft Account (Windows 10/11): click “I forgot my password” on the login screen and follow the verification steps via email or phone to reset your password.

Still Locked Out?

You may need to reinstall Windows, which will erase your files. Back up important data if possible or consult a technician before proceeding.

Yes! Every BlairTech PC includes:

  • Windows Defender (Windows 10/11)
  • Microsoft Security Essentials (for older versions)

If you install another antivirus, uninstall Windows Defender first to avoid conflicts.

We do not install Microsoft Office on our computers as it is a paid service through Microsoft (Office.com). However, we install a standard, open source Office Suite that is compatible with Microsoft Office files. You can open and edit all the standard files that you create in Office.

Background apps, startup programs, and installed software can affect speed. Running updates, removing unused apps, and scanning for malware usually helps. Contact us for support if needed.

BitLocker encrypts your drive for security.

Go to: https://aka.ms/recoverykey

Sign in with the Microsoft account linked to your PC to find your recovery key.

No key found? You will need to reinstall Windows, which erases encrypted data.

Please contact our Customer Service Department via email or telephone 1-855-252-4784, Monday-Friday 9AM-5PM Eastern Time to cancel your order.

We offer a 30-day return window for most products. Items must be returned in good condition with all original accessories. See our Return Policy page for details.

For information about warranties, please visit our Warranty page

We accept major credit cards (Discover, MasterCard, Visa and AMEX). You can also pay for your order with PayPal, Apple Pay or Google Pay!

Yes! We do offer promo codes on our site our through email, social media like Facebook and more! Be sure to follow us and subscribe to our newsletter to recieve all of our promotions as they launch! If you have a promo code, you can activate it in your cart or on the checkout page.

Standard shipments will be shipped through UPS, FedEx or USPS Ground transport. We usually ship within 3-5 days Business Days of payment received.

Standard shipments will be shipped through UPS, FedEx or USPS Ground transport. We usually ship within 3-5 days Business Days of payment received.

We appreciate your interest in our products, however, we do not ship internationally or to U.S. territories outside the 48 contiguous states in the USA.

At times, due to parts availability, we may upgrade your refurbished PC to a newer or more powerful model at no extra cost to you. This ensures you receive the best value and performance for your purchase, even when specific components are out of stock.

Step 1: Open Settings

Press Windows Key + I OR Click Start → Settings.

Step 2: Open Sound Settings
  1. Select System
  2. Click Sound
Step 3: Select Your Audio Output
  1. Under Output, choose your speakers or headphones from the dropdown menu.
  2. Click Test to confirm sound is working.

Tip: Ensure speakers or headphones are properly connected and powered on.

Step 4: Select Your Microphone
  1. Under Input, select the correct microphone.
  2. Speak into the microphone and confirm the input level bar moves.

If the bar responds, your microphone is working properly.

Still Having Trouble? Run the Windows Sound Troubleshooter
  1. In Sound Settings, click Troubleshoot under the affected device.
  2. Follow the on-screen instructions.

Windows will attempt to automatically detect and fix audio issues.

  1. Press Windows Key + X
  2. Select Device Manager
  3. Expand Audio Inputs and Outputs
  4. Select Uninstall Device
  5. Restart your computer

Windows will automatically reinstall the driver after rebooting.

Still Can't Find What You're Looking For?

We’re Here to Help, Every Step of the Way

If you're still having trouble or have a question, our customer service team is here to help. Whether it's setup, connections, or anything in between, we'll walk you through it. Reach out to us anytime -- we're happy to help you get up and running!