Warranty
Thank You for Choosing BlairTech!
We appreciate your business and want you to love your renewed or refurbished PC. If you ever need assistance, our team is here to help.
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BlairTech Warranty – Confidence in Every Purchase!
At BlairTech, we stand behind the quality of our renewed and refurbished PCs and want you to shop with confidence. Our warranty is designed to provide peace of mind and support when you need it.
Please note: Warranty coverage varies by product condition and listing. Standard renewed and refurbished PCs are covered by our one-year warranty. Scratch & Dent PCs are covered by a separate 30-day warranty. The applicable warranty period is also stated on the individual product listing.
Standard BlairTech Warranty – 1 Year
Standard renewed and refurbished PCs purchased from BlairTech include a complimentary one-year warranty covering parts and labor, beginning on the original shipment date.
Our one-year warranty covers eligible hardware defects not already covered by the original manufacturer.
Scratch & Dent PCs – 30-Day Warranty
Scratch & Dent PCs are not covered by BlairTech's standard one-year warranty.
Scratch & Dent PCs are sold with a 30-day warranty beginning on the original shipment date.
The 30-day warranty covers eligible hardware defects unrelated to the cosmetic condition disclosed in the product listing.
Because these computers are specifically sold as Scratch & Dent, cosmetic imperfections such as scratches, dents, scuffs, discoloration, or other cosmetic wear shown or described in the listing are not considered warranty defects.
Important Scratch & Dent Information
- Scratch & Dent PCs come with a 30-day warranty only.
- The 30-day warranty begins on the original shipment date.
- Scratch & Dent PCs are not covered by BlairTech's standard one-year warranty.
- Cosmetic damage or imperfections disclosed in the product listing are not covered under the warranty.
- The warranty applies only to eligible hardware defects unrelated to the disclosed cosmetic condition.
- The specific condition of the PC is described in the individual product listing.
Please review the product listing carefully before purchasing a Scratch & Dent PC.
We’re Here to Help!
If you have concerns about your PC, our customer service and technical support team is here to help. Many issues can be resolved through troubleshooting, and we will work with you to determine the appropriate solution.
Call us at 1-855-252-4784 (Mon-Fri, 9 AM – 5 PM ET) or email us at support@blairtg.com before considering a return. We may be able to assist with resolving the issue without requiring a return.
Return Policy
While we’re confident in the quality of our products, we understand that sometimes a return may be needed. Here’s what to know:
- 30-Day Returns – If you’re not completely satisfied, you may return your PC within 30 days for a full refund, following our return policy for refurbished PCs.
- Free Return Shipping Labels – If a return is required, we’ll make the process easy.
- Fair Restocking Policy – If the return isn’t due to a defect, a 15% restocking fee applies.
- After 30 Days? We Still Have You Covered! – Your warranty ensures expert service and repair, with just the cost of return shipping.
Friendly, Expert Tech Support
We’re committed to making sure your refurbished PC works right out of the box.
- Experiencing an issue? We’re here to help! If something isn’t functioning as expected upon arrival, our team is ready to troubleshoot and resolve it quickly.
- Repair or Replacement? We’ll make it right.
- We support what we sell! Our computer warranty policy covers the original hardware and pre-installed operating system.
Hardware Support Only: Our warranty and technical support apply to hardware-related issues covered under your plan. We do not provide troubleshooting or assistance for software-related problems, third-party applications, or custom setups.
What’s Not Covered
While we work hard to ensure top-notch quality, our warranty for used computers does not cover:
- Software issues, accidental damage, neglect, or unauthorized repairs.
- Third-party software support or custom setups.
- Power Adapters.
- Laptop batteries (see below for details).
- Modifications or attempted repairs not authorized by BlairTech.
- External factors like improper maintenance, environmental conditions, or natural disasters.
Laptop Battery Policy
Laptop batteries in pre-owned laptops are used and may have a limited lifespan. While we do not guarantee battery performance, we always ensure your laptop works great with its AC adapter.
Non-Transferable Warranty
This BlairTech warranty is for the original purchaser only and valid within the contiguous 48 U.S. states.
BlairTech is not responsible for data loss. Please back up your files before sending in your PC for service.How to Get Warranty Support
Need help? We’re here for you!
Call us at 1-855-252-4784 (Mon-Fri, 9 AM – 5 PM ET) or email us at support@blairtg.com
If our expert technicians can’t fix the issue remotely, we’ll guide you through the repair or replacement process. If a return is needed, we’ll issue a Return Merchandise Authorization (RMA) number—just include it on your return package.
Ship returns to:
BlairTech
4314 Boron Dr. Suite D
Covington, KY 41015
We’ll diagnose the issue and get your refurbished PC back to peak performance ASAP!
Legal Disclosures
This warranty and the remedies set forth above are exclusive and in lieu of all other warranties, whether oral or written, express or implied. BlairTech specifically disclaims any and all implied warranties, including warranties of merchantability and fitness for a particular purpose. BlairTech’s liability is limited to repair or replacement as outlined in this policy and is not responsible for any direct, incidental, or consequential damages such as lost profits, data loss, downtime, or other indirect costs.
By purchasing a renewed or refurbished PC from BlairTech, you acknowledge and agree to these warranty terms.