Getting Started With Your Renewed Google ChromeOS Laptop PC
This guide will help you get set up, connect your devices, and troubleshoot common issues.
Step 1
Unbox It!
Included in your shipment, you should have receive your Laptop and an AC Power Adapter.
Step 2
Charge It!
Before turning your laptop on, the battery MUST be charged. Plug one end of your AC adapter into your laptop and the other into an outlet and elt the laptop sit and harge for at least ONE HOUR before powering it on.
Step 3
Set It Up!
After your laptop has been plugged in and charging for at least one hour, press the power button and boot it up!
Once your screen turns on, follow any prompts and instructions on the screen to set up some of the basic features of the laptop.
Step 4
Enjoy It!
After plugging in, charging up and following the basic setup instructions, your laptop is ready to go!
If for any reason you have an issue with any of these steps, please contact us right away so we can assist.
Once powered on:
- Sign in with your Google account
- Connect to Wi-Fi (if not already set up)
That’s it — your system is ready to use. No additional installation required.
What You Can Do
- Browse the internet using Chrome
- Access Gmail, Google Drive, and Google Docs
- Stream videos and music
- Use web-based apps for work or school
- Use web-based apps for work or school
Security & Updates
- Automatic updates (no manual updates required)
- Built-in virus protection
- Secure browsing by default
- No need for antivirus software
Ports & Connections
Your PC supports common modern connections:
- HDMI or DisplayPort (for monitors)
- USB devices (keyboard, mouse, storage drives)
- Headphones or speakers
Important Things to Know
- This system is designed primarily for web-based use
- Traditional Windows software cannot be installed
- Files are best stored using Google Drive or cloud storage
- Some advanced desktop applications may not be supported
Tips for Best Performance
- Keep Chrome updated (updates are automatic)
- Sign in with your Google account for full functionality
- Use cloud storage instead of local file storage when possible
You’re All Set
Your PC is ready for fast, secure, and simple everyday computing.
Frequently Asked Questions & Troubleshooting
Browse common questions by category for helpful setup tips, step-by-step guidance, answers to common questions about software, hardware, updates and more.
Welcome to your renewed PC, powered by ChromeOS! ChromeOS Flex is designed to be simple and secure. To make it feel like your own, follow these steps to get your favorite apps ready to go!
On ChromeOS your favorite apps live in the Shelf (the bar at the bottom of the screen).
How to add Gmail, Calendar, and Drive:
- Click the Launcher (the circle icon in the bottom left corner)
- Find the app you want (ex. gmail)
- Right click the icon and select "Pin to shelf"
- Now that app is on your shelf and it is only one click away
If you want Google meet or sheets to open in their own window (without the address bar at the top) you can turn them into shortcuts:
- Open the website in your chrome browser
- Click the three dots in the top right corner
- Select "Save and Share", then "Install page as app"
- Now your program will appear in your app list
Most of your work will happen through these core links. We recommend pinning these four:
- Email: mail.google.com
- Calendar: calendar.google.com
- Docs/Sheets: drive.google.com
- Video calls: meet.google.com
Make the computer your own by adjusting the visuals:
- Wallpaper: Right click anywhere on the desktop and select "Set wallpaper & style". You can choose from Google's gallery or upload your own photo.
- Dark Mode: In the same menu, you can toggle between Light, Dark, or Auto. Auto changes from light to dark and dark to light based on the time of day.
- The Shelf: You can move the bottom bar to the left or right side of the screen by right clicking it and selecting "Shelf Position"
Even though most of what you are doing on ChromeOS Flex is in the cloud, you still have a files app.
- Downloads: Files you save from the web go here
- Google Drive: This is built directly into the Files app. Anything you drag into the Google Drive folder will automatically sync to your Google Drive so you can access the file from any device.
Yes, you can use Microsoft Office on ChromeOS!
How to Use Microsoft Office Online
Go to: office.com and sign in with your Microsoft account.
From there, you can access:
- Microsoft Word – for documents
- Microsoft Excel – for spreadsheets
- Microsoft PowerPoint – for presentations
Once signed in, simply click the app you would like to use. You can create and edit files directly in your web browser — no installation required.
Please contact our Customer Service Department via email or telephone 1-855-252-4784, Monday-Friday 9AM-5PM Eastern Time to cancel your order.
We offer a 30-day return window for most products. Items must be returned in good condition with all original accessories. See our Return Policy page for details.
For information about warranties, please visit our Warranty page
We accept major credit cards (Discover, MasterCard, Visa and AMEX). You can also pay for your order with PayPal, Apple Pay or Google Pay!
Yes! We do offer promo codes on our site our through email, social media like Facebook and more! Be sure to follow us and subscribe to our newsletter to recieve all of our promotions as they launch! If you have a promo code, you can activate it in your cart or on the checkout page.
Standard shipments will be shipped through UPS, FedEx or USPS Ground transport. We usually ship within 3-5 days Business Days of payment received.
Standard shipments will be shipped through UPS, FedEx or USPS Ground transport. We usually ship within 3-5 days Business Days of payment received.
We appreciate your interest in our products, however, we do not ship internationally or to U.S. territories outside the 48 contiguous states in the USA.
At times, due to parts availability, we may upgrade your refurbished PC to a newer or more powerful model at no extra cost to you. This ensures you receive the best value and performance for your purchase, even when specific components are out of stock.
- Make sure the Wi-Fi antenna is securely attached
- Restart the computer
- Reconnect to your wireless network
Still Can't Find What You're Looking For?
We’re Here to Help, Every Step of the Way
If you're still having trouble or have a question, our customer service team is here to help. Whether it's setup, connections, or anything in between, we'll walk you through it. Reach out to us anytime -- we're happy to help you get up and running!