By default, Windows may duplicate your screen.

To extend your displays:

1. Right-click on your desktop
2. Click "Display Settings"
3. Scroll to "Multiple Displays"
4. Select "Extend these displays"

Now each screen will function independently.

Unplug the docking hub from your laptop, wait 5 seconds, and plug it back in. This resolves most connection issues instantly.

Check all power cable connections and outlets first. Look for power lights or fan noise. Try different cables or outlets if needed. Contact us if the problem persists.

1. Check all power cables
2. Try different outlet
3. Press Mini PC Power Button

1. Allow setup to complete
2. Restart after setup

Many of our PCs support hardware upgrades. Check your system specifications or user manual on your manufacturer’s support page for compatibility information.

How to Set Up Your Wireless Keyboard & Mouse:

1. Remove the USB Receiver

   Open the battery cover on the bottom of the mouse. The USB wireless receiver is usually stored inside.

2. Connect the USB Receiver

   Insert the USB receiver into a front USB port on your desktop computer.

3. Power On the Devices

   Turn on both the keyboard and mouse. They should connect automatically within a few seconds.

If the Keyboard or Mouse Still Doesn’t Work

1. Double-check that the batteries are installed correctly.
2. Replace the batteries if necessary.
3. Try plugging the USB receiver into a different USB port.

If you’re powering on for the first time, please remove the power adapter if applicable. Then plug the adapter into the wall first and then insert the dc adapter into the device. Allow to charge for at least 1 hour.

If you’ve had the device and it’s previously been charged, please follow the directions in Step A. Once sufficiently charged, hold the power key for 10 seconds to execute a hard reboot.

Please ensure that the device is through the “Out of Box Experience” setup and all updates are completed.

By design, in order to scroll, you will need to use 2 fingers. Manufacturers made this change after complaints that a slight touch on the pad would move the page around.

A system (Windows) update provides the necessary upgrades to functions as it pertains to the operating software such as Windows.

A BIOS update provides the necessary manufacturing updates for your device’s functionality, such as the keyboard, touchscreen etc.

All of our machines are loaded with a default level of Windows updates. However, Windows will need to install any additional updates released afterwards. Never turn your machine off in the middle of installing updates! This will corrupt your Windows installation.

Using a Microsoft Account (Windows 10/11): click “I forgot my password” on the login screen and follow the verification steps via email or phone to reset your password.

Still Locked Out?

You may need to reinstall Windows, which will erase your files. Back up important data if possible or consult a technician before proceeding.

Yes! Every BlairTech PC includes:

• Windows Defender (Windows 10/11)
• Microsoft Security Essentials (for older versions)

If you install another antivirus, uninstall Windows Defender first to avoid conflicts.

We do not install Microsoft Office on our computers as it is a paid service through Microsoft (Office.com). However, we install a standard, open source Office Suite that is compatible with Microsoft Office files. You can open and edit all the standard files that you create in Office.

Background apps, startup programs, and installed software can affect speed. Running updates, removing unused apps, and scanning for malware usually helps. Contact us for support if needed.

BitLocker encrypts your drive for security.

Go to: https://aka.ms/recoverykey

Sign in with the Microsoft account linked to your PC to find your recovery key.

No key found? You will need to reinstall Windows, which erases encrypted data.